£8.50 a month, and the boiler is looked after.

Here is the honest list, because nobody else writes one. A boiler that was already broken when you signed up is not covered; the first visit is a service and we tell you where you stand that day. Frozen condensate pipes with no lagging on them, kettling in a system that has never been flushed, and anything a gas-safety check has already marked unsafe all sit outside the plan until they are put right. Radiators, valves and the hot-water cylinder are only covered on Warm Home Plus. Everything else on the boiler and its controls is inside the monthly figure on Warm Home and above.

Start on Warm Start. We service it, write down what we actually find, and you keep the report whichever way it goes. If the boiler is sound we will move you up to a covered tier at the next service. If it is near the end of its life we will say so then, rather than take two years of payments and hand you a quote for a new one afterwards.

It moves with you, as long as the new address is inside our patch, which is roughly ten miles of Leeds city centre. The first visit at the new house is a service, the same as any boiler joining a plan. If you move out of the area, ring the yard and we will stop it there and then with nothing left to pay off.

Plan members go to the front of the weekday queue, and most Leeds breakdowns get a same-day visit. On Warm Home and above the out-of-hours line rings a phone in Leeds at any hour, not a national call centre reading from a script. Everyone else we aim to reach inside 24 hours.